Introduction
moss-juniper ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our site or services.
Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact or booking form on our website
- Correspond with us via email
- Request a quote for our services
- Subscribe to our communications
The personal information we collect may include:
- Name and surname
- Email address
- Property address (for service delivery)
- Service preferences and requirements
- Any additional information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
- Device type and operating system
This information is collected through cookies and similar tracking technologies. Please see our Cookie Policy for more details.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested services
- To process and manage service bookings
- To communicate with you about your account or services
- To improve our website and service offerings
- To comply with legal obligations
- To protect our rights and prevent misuse of our services
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With service providers who assist in our operations (subject to confidentiality agreements)
- When required by law or to respond to legal processes
- To protect our rights, property, or safety, or that of others
- In connection with a merger, acquisition, or sale of assets (with notice to you)
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymise it.
Your Rights
Under applicable data protection laws, including the Protection of Personal Information Act (POPIA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Object to certain processing of your information
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator
To exercise any of these rights, please contact us using the details provided below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
moss-juniper
42 Greenfield Office Park
Rosebank, Johannesburg
2196, South Africa
Email: [email protected]